Shipping & Returns
- No. Once an order is placed we are unable to change your word. All of our pieces are custom made with in 1-2 days of placing the order. Please be sure of your word of intent before placing your order.
- Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order.
- If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece. Please email us at support@HopeOnAString.com with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for misspelling and wrong product. Preference for spacing or alignment is not considered defective.
- Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.
- All requests for adjustments or replacements must be submitted within 30 days of ordering for us to replace it.
We handcraft each piece within 2 business days of receiving your order and ship it right away. The time and cost of delivery depends on the shipping option you choose at checkout and the weight of you order.
All items are shipped via USPS. Please be sure your address is correct at checkout. We are not responsible for mistyped addresses.